Contact information
Contact Information Policy
At TheImaginarium, we value your privacy and take protecting your personal information seriously. This policy outlines how we manage inquiries made to our contact email address and how we handle the information provided by users.
Contact Information
Our official contact email is:
📧 theimaginariumsg@gmail.com
Feel free to reach out to us for inquiries, support, feedback, or general questions. We strive to respond to all emails within 2–3 business days.
Usage of Contact Information
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Purpose of Use
The information you provide when contacting us will only be used for the purpose of addressing your query or providing assistance. We do not sell, share, or use your information for any purposes other than those outlined in this policy. -
Email Management
- Your emails are stored securely, and access is restricted to authorized personnel.
- Any information shared via email will be treated confidentially.
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Retention Period
We will retain your email correspondence for as long as necessary to address your query or comply with legal obligations. -
Third-Party Disclosure
We do not share your contact details with third parties, except where required by law or with your explicit consent. -
Opt-Out Option
If you wish to discontinue communication with us or have your correspondence deleted, please notify us at theimaginariumsg@gmail.com, and we will promptly process your request.
Guidelines for Contacting Us
- Be clear and concise in your queries to ensure a faster response.
- Avoid sharing sensitive or confidential information in your emails.
- For urgent matters, please indicate "Urgent" in your subject line to prioritize your request.