Shipping policy

Shipping Policy

We are committed to delivering your orders promptly and securely, utilizing SingPost's reliable services. Below are the shipping options available:

Domestic Shipping (Within Singapore):

  1. Mail (Standard):

    • Description: An economical option for sending postcards, letters, and printed papers.
    • Tracking: Not available.
    • Estimated Delivery Time: 1 working day for letters/postcards; 2 working days for printed papers.
    • Weight Limit: Up to 500g.
    • Dimensions: Regular: 240mm x 162mm x 6mm; Large: 324mm x 229mm x 14mm.

  2. Tracked Letterbox:

    • Description: Affordable service for small packages, delivered directly to the recipient's letterbox.
    • Tracking: Available; recipients receive notifications upon delivery.
    • Estimated Delivery Time: 2 working days.
    • Weight Limit: Up to 2kg.
    • Dimensions: Maximum 324mm x 229mm x 65mm.

  3. Speedpost Standard (For Packages Over 2kg):

    • Description: Reliable service for larger packages, ensuring timely delivery.
    • Tracking: Available.
    • Estimated Delivery Time: 2 to 3 working days.
    • Weight Limit: Up to 30kg.
    • Dimensions: Maximum 600mm x 400mm x 300mm.

International Shipping:

  1. Registered Service (International):
    • Description: Suitable for confidential or important items requiring special handling.
    • Tracking: Available for selected countries; requires a signature upon delivery.
    • Estimated Delivery Time: 3 to 14 working days, depending on the destination country.
    • Weight Limit: Up to 2kg.
    • Dimensions: The largest dimension should not exceed 600mm, with length, width, and height combined not exceeding 900mm.

Additional Information:

  • Order Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Shipping Rates: Calculated based on the selected service, weight, and dimensions of the package.
  • Customs and Duties (International Orders): Recipients are responsible for any customs duties or taxes imposed by the destination country.
  • Delivery Delays: While we strive for timely deliveries, unforeseen circumstances (e.g., weather conditions, customs clearance) may cause delays.

Contact Us:

For any shipping-related inquiries or assistance, please contact our customer service team at theimaginariumsg@gmail.com.